Welcome to Sunrise All Suites Resort

We thank you for choosing Sunrise All Suits Resort for your holiday. We are honored to be your hosts - our aim is to create a unique atmosphere that allows you to fully enjoy an unforgettable stay with us.

 

Check-in

The check-in time in the hotel commences at 15:00. For any changes, please, contact the reception 1 day in advance. When checking-in you will be given a key and a hotel passport which should be always on a safe place.

Check-out

On the day of your departure we kindly ask you to vacate your room till 11:00. The room key and the hotel passport should be handed at the reception when checking out. We kindly suggest that you plan your check-out 30 minutes in advance so our receptionists could prepare the correct documentation.

Hotel credit

Each bill can be transferred to your room account and paid later or when checking out. The only thing needed is showing your hotel passport when ordering. The balance of the account can be checked any time by contacting the Reception desk. Before paying the guest will receive detailed list of the things he ordered ( services, drinks, food ).

Safety deposit boxes

A safety deposit box is available in every hotel room. Instructions manual and the corresponding fees are available at the Reception desk. Due to safety reasons it is advisable that all valuables should be kept in the safe.

Parking

The hotel's outdoor parking is free for all guests, depends on availability.

Maintenance

If anything in your room isn’t working properly during your stay, please, inform the Reception desk as soon as possible, in order that the technical department is alerted.

Security

The resort has 24h live security and surveillance cameras.

Electricity

The voltage in your room is 220 V.

Water

Each apartment has an individual water heater, which allows controlling the presence and quantity of warm water by the owner or guest.

Note: It is not advisable to drink tap water.

Communications

Each apartment has an internet connection, cable TV and telephone.

Balcony

For aesthetic reasons, we kindly ask you not to hang out your towel over the balcony balustrade. For the same purpose you can use our folding clothes drying rack which in on the terrace.

Spa

We are pleased to offer you in our wellness centre relaxation and beauty facial and body treatments, ‘Finland bath’ massage. At your disposal are also a gym. For reservations, please, contact the wellness reception center.

Towels

Please do not use white towels from the room at the pool and the beach. Guests could receive pool towels from our “Тowel service” ( located on the east side between buildings 4 and 3 ) which works from 8:00 to 10:00 and from 16:00 to 18:00, using pool cards. The cards are given on request at reception desk with a signature from the guest. Guests must return their towel cards at the reception when checking-out. For each lost card or towel, the amount of 50.00 BGN will be charged.

Other Services

The complex has a supermarket in Block 4. If you have special requests or need assistance, for example assistance for luggage, renting a car, order flowers, call a taxi or call a doctor anytime you can contact reception by dealing 9.

For the children

The resort offers a Kids club for children above 4 years. At your service there is children's animation, children's disco, numerous attractions and play areas. For further information, please, contact the reception.

Restaurants & Bars

Sunrise All Suites Resort will offer you the incredible scent of sea breeze combined with the savour of tasty meals. In the resort are available:

• Main restaurant
• Snack bar ( BBQ restaurant )
• Pastry bar
• Lobby bar/ Pool bar
• A-la-carte restaurant
• Beach bar

      For more information, please, check the all inclusive description.

Dress code for dinner

Please, dress suitably for dinner. It is not allowed to wear shorts or slippers in the restaurant.

Pets

We love pets, but we also comply with the wishes of the rest of the guests and therefore pets are not allowed in the hotel.

Silence

We kindly ask you to keep silence in the hours between 14:00 - 16:00 and after 23:00 so everybody could rest.

Safety information

In each apartment and in each room, and on every floor you will find evacuation plans. In case of fire, please, follow the instructions.

Pools

The complex has three large and three children’s pools they are opened from 09:00 to 17:00. At 17:30 our staff starts cleaning the pools and prepares them for the next day. For security reasons, do not use the pools after this time. Please observe the safety rules.

Sun beds

We kindly request our guests not to reserve the sun beds by placing clothes or other objects on them. They may be removed by the hotel staff if necessary.

Activity and sports

Those who prefer to be active while on holiday, have at disposal: Football and Volleyball field; Rent a bicycle; Table tennis; Game hall; Billiard; Darts.

We wish you great emotions and an unforgettable experience in “Sunrise All Suites Resort”!